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Website Helpdesk

Problems with PDF files

Many documents on our website are stored in PDF format. These can be viewed by using the Adobe Reader software. The latest version of the software can be downloaded from Adobe's website free of charge.

If you have questions about or problems with downloading, installing or using Adobe's Reader, please visit the Adobe website.

If you have problems viewing and/or printing PDF files in this website, read the tips below.


Problems with viewing PDF files

If you have difficulty viewing a PDF file, you may need to upgrade or update to the latest version of Adobe Reader (see above).

Some PDF files are large and may take a long time to download if you try to view them within your web browser. If PDFs take too long to view them within the browser or if you experience problems viewing a file, save the PDF document to your hard disk and then try to open it in Adobe Acrobat or Reader, rather than through your browser. To achieve this, please follow these steps:

  1. Right-click (Windows) or control-click (Mac OS) on the link for the PDF file you need.
  2. Choose Save Target As (Internet Explorer) or Save Link Target As (Netscape).
  3. In the Save As dialog box, save the file on the Desktop or in a folder where you will be able to find it again.
  4. After the file download is complete, start Adobe Acrobat or Reader.
  5. Open the PDF file you saved to your computer.

For more information about PDF files that don't appear in your web browser window, please see also:
 "PDF pages don't appear in web browser window (Acrobat 7.0 and 3D, Adobe Reader 7.0-8.0, and Acrobat 8)", a support document on Adobe's website.

Problems with printing PDF Files

If you can open and view a PDF file, but experience problems with printing it, please try the following:

  1. Right-click (Windows) or control-click (Mac OS) on the link for the PDF file you need.
  2. Choose Save Target As (Internet Explorer) or Save Link Target As (Netscape).
  3. In the Save As dialog box, save the file on the Desktop or in a folder where you will be able to find it again.
  4. After the file download is complete, open the PDF file with Adobe Acrobat or Reader.
  5. From the File menu, choose Print.
  6. In the Print dialog, click Advanced and choose the Print as image option.
  7. Click OK.

Please note that when you print a PDF file as an image printing might take longer.

Further assistance

If you need further assistance, contact